Relaypath
Relaypath
All services
Process mapping
Understand the handoffs, decisions and missing context before choosing what to change.
Understand the handoffs, decisions and missing context before choosing what to change.
Understand the handoffs, decisions and missing context before choosing what to change.
Begin with how the work really happens.
We follow one real process with the people who run it. The useful starting point is a recent request: what triggered it, what crossed between people and tools, and where the next step became unclear.
We follow one real process with the people who run it. The useful starting point is a recent request: what triggered it, what crossed between people and tools, and where the next step became unclear.
THE WORK, MADE TANGIBLE
Examine / Design / Own
Examine
What we look at.
What we look at.
Trigger
Owner
Handoff
A recent request, the tools it crosses, repeated questions and the points where people wait for a decision. We compare existing notes with the work as it happens.
A recent request, the tools it crosses, repeated questions and the points where people wait for a decision. We compare existing notes with the work as it happens.
Design
What changes.
What changes.
Rule
Review
Exception / named reviewer
A current-state map, an ownership view and a clear list of exceptions. Together, they define a bounded next step.
A current-state map, an ownership view and a clear list of exceptions. Together, they define a bounded next step.
Own
What the team owns.
What the team owns.
Owner assigned
Operating notes
Recovery path
Your team has a shared description of the process and the decisions that remain with a person. The map is reviewed with the people who will use it.
Your team has a shared description of the process and the decisions that remain with a person. The map is reviewed with the people who will use it.
Bring useful context
Bring a real example.
Bring a real example.
Bring one recent request, any existing notes and the people who know the work. Include a difficult example, not only the ideal path.
Bring one recent request, any existing notes and the people who know the work. Include a difficult example, not only the ideal path.