Relaypath
Relaypath
All services
Handover and review
Make the moving parts understandable, so the next owner can run, review and change the agreed workflow.
Make the moving parts understandable, so the next owner can run, review and change the agreed workflow.
Make the moving parts understandable, so the next owner can run, review and change the agreed workflow.
Leave a system that people can operate.
A handover is useful when the next owner can explain the process and respond to an exception. We bring together the operating notes, account ownership and review points that keep the work understandable.
A handover is useful when the next owner can explain the process and respond to an exception. We bring together the operating notes, account ownership and review points that keep the work understandable.
THE WORK, MADE TANGIBLE
Examine / Design / Own
Examine
What we look at.
What we look at.
Trigger
Owner
Handoff
The current workflow, its account owners, existing notes and a recent change or failure. We look for uncertainty about responsibility, recovery and safe changes.
The current workflow, its account owners, existing notes and a recent change or failure. We look for uncertainty about responsibility, recovery and safe changes.
Design
What changes.
What changes.
Rule
Review
Exception / named reviewer
An ownership register, practical operating notes and a recovery checklist. The team walks through an exception and agrees how future changes should be reviewed.
An ownership register, practical operating notes and a recovery checklist. The team walks through an exception and agrees how future changes should be reviewed.
Own
What the team owns.
What the team owns.
Owner assigned
Operating notes
Recovery path
A named operating owner has the context and instructions for the next action. Any further review or support has an explicit scope rather than an open-ended promise.
A named operating owner has the context and instructions for the next action. Any further review or support has an explicit scope rather than an open-ended promise.
Bring useful context
Bring a real example.
Bring a real example.
Bring the current workflow, its operating notes and a recent difficult example. Include the person who will own it next.
Bring the current workflow, its operating notes and a recent difficult example. Include the person who will own it next.